Had a rocky day last week and received the incorrect order. The owner was awesome and offered to replace the order next time I came in. I have been back several times since then. Today's order was beyond delicious! Bagel was piping hot when I left and was still hot when I got to work to eat it. Keep up the good work! Ps, I'm a bagel snob from North Jersey and hard to impress... These are good bagels!